Automation of Food Delivery Service in Railways

Ensuring consistent, high-quality service delivery in process automation

Automation in food analysis

wound in a double helix. Fluid transfer power is supplied by compressed air, whilst the valving system is exposed solely to "clean" fluids air and methylene chloride. Use of an appropriate phase separator permits other water/solvent combinations to be used. Massie 15] has developed a multi-channel, continuous flow instrument for use in water testing laboratories. This instrument is capable of r...

Effectiveness of Service Delivery in Cardiology Based Corporate Hospitals

Patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. The study focus on comparing the health care services of  two cardiology based corporate hospitals in Hyderabad, Andhra Pradesh, India. The data for the study was collected through a questionnaire consisting of two sections. An attempt has been made to elicit the informatio...

A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways

This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the threestep approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.

Impact of Service Quality Management (SQM) Practices on Indian Railways - A Study of South Central Railways

The main objective of this study is to present a framework developed for assisting Railways to monitor and control the quality of services provided to passengers. The study evaluated the passenger Rail Service quality of Indian Railways by developing SQM (Service Quality Management) model on the basis of SERVQUAL and Rail Transport quality. Three new dimensions (Service Product, Social Responsi...